Product FAQ

What size are the Towels? Our baby hooded towels are 90cm x 90cm, one of the largest on the market and perfect for toddlers and infants

What colours are available? We have white, blue and pink available

What are the towels made from? Our towels are made from 92% Natural Bamboo and 8% Mircrofiber

Why use a Bamboo towel? Bamboo is an eco-friendly, hypoallergenic, extra absorbent, bacteria resistant and durable

How are they Eco-friendly? The attributes of the bamboo plant allow it to grow very quickly, and making these towels does not harm the environment

How to wash my Baby Hooded Towel? Your towel can be hand washed or machine washed at 30 degrees, also good for the environment. We recommend using non-biological washing powder and some gentle fabric softener best for your child's skin. Tumble Dry on a normal low heat. Do not use bleach.

Delivery FAQ

Where to you deliver to? We use An Post in Ireland to help us deliver our Baby Hooded towels worldwide

What is the cost of Delivery? The cost for delivery is dependent on location, Ireland is €7.95, UK €9.95, Europe/USA/Canada €14.95 and rest of World €19.95 *Due to current restrictions with Covid-19 we are at present only permitted to deliver to Ireland and the UK.

Will I receive tracking details when shipped? Yes, we will notify all customers once their order is shipped and will provide a tracking number which can be tracked at www.anpost.ie 

What will my order be sent in? We send all of our orders in a strong mailing polythene envelope which is 100% recyclable and 100% opaque 

We're Social

Where will I find you on Social Media? At the moment we're on Facebook (https://www.facebook.com/coolcreationsireland) Instagram (https://www.instagram.com/coolcreations.ie) and Twitter @ (https://twitter.com/coolcreations3)

Returns FAQ

What is your returns Policy? Cool Creations are 100% committed to selling excellent quality products. However in the event whereby you may need to exchange or return your purchase you can do so by returning your purchase to the address below within 14 days of receipt. Returns Department, Cool Creations, Olympia Court, Parnell Street, Waterford, Ireland.

Please include your name, order number, the reason for the return and if you would like a refund or a replacement. With regards to any personalised or made to order goods that we offer unfortunately unless these items are faulty we are unable to offer a refund or an exchange

It can take up to 14 days for a return to be processed by us in the event where you choose to send it back to us via An post or alternatively you can contact us on 051-311777 or info@coolcreations.ie to make alternative arrangements.

Terms and Conditions & Privacy Policy FAQ

Where can I view your Terms and Conditions? You can view our Terms and Conditions in your checkout basket, you will need to agree with our terms and conditions at checkout.

Where can I view your Privacy Policy? This can also be viewed by clicking on our Terms and Conditions link in your checkout basket, this will give you information on not only our Privacy Policy but also our Terms and Conditions and Returns Policy. 

 
 
 
 
 

Olympia Court, Parnell Street, Waterford T: 051-311777

© Copyright 2020 Cool Creations